Combine Feedback Channels Horizontally

Gather Information Combine the Conversation Situations View and Analyze the Results Present the Results Share Business Intelligence Organization Wide Manage Contacts Dynamically Combine Feedback Channels Horizontally Connect Reviews Vertically Study the Dependence Relationships Evaluate Factors from Different Perspectives Full Features List

In traditional solutions the following conversation situations and return methods had to be viewed separately - a plenty of manual work was required to view results from multiple feedback channels as one entity or as comparisons:

1. Quality ensurance research after setting up a service:

How many times did you contact the customer support before the problem was solved?

2. WWW-return form, through which the client can express dissatisfaction:

How many times did you contact the customer support before the problem was completely solved?

3. Form for reasons for cutting off service; customer has cut off service and provider wants to find out the reasons for that:

How many times did you contact the customer support before the problem was completely solved?

4. Annual customer satisfaction research (extensive):

How many times did you contact the customer support before the problem was completely solved?

Intres Tool Professional edition produces the same conversation content to all return methods, also on paper form, considering the special features, like customer groups’ special features. By combining the conversation situations between different feedback channels into one entity, the results can be viewed as one, separately, or as comparisons between feedback channels.