Corporate Blog & Users Community

We have recently created an Intres Tool account for our own Intres Tool Customer Service.

Our website’s Contact Form is created using Intres Tool WEB data package. The contact form is integrated with our promotional web pages and the support section of the Tool so that website visitors can contact us or Request for Support & Help.

Our promotional site www.intrestool.com has started to attract more and more visitors. Its contents seem to interest so many! We’d like to know experience we deliver to our Website visitors and even allow them to register themselves for further interactions – so we’ve started using the Pro version of the conversation Website visitor experience.

To welcome the new registered users of Intres Tool, we’ve created a new welcome conversation Thank you for Choosing Intres Tool – How Can We Help You? This proactive conversation offers help & assistance to all new registered users to help them reach their business goals with Intres Tool.

Intres Tool provides excellent data packages for Customer Experience. Because we believe the Customer Experience really starts at home – you must practice what you teach - we have started to apply our newest TCeM/TEEMS based Tool – The Reputation Radar – to ourselves in a larger extent, to measure our image and the experiences we are able to deliver as a company through our services and solutions.

The solutions we have selected in our customer service account have shown the possibilities of Intres Tool Data Packages with CRM. With the rapid development in our contents solutions, a new selection of Data Packages – Customer Service Data Packages with Customer Experience, Reputation Radar & CRM - will later be made available for businesses, public organizations and educational institutes.

Reputation Radar for Stakeholder Management has been released.

Reputation Radar for Stakeholder Management evaluates the external and internal reputation of the company/organization from the point of view of employees, management, clients, business partners and other stakeholders.

What makes Intres Tool Pro Reputation Radar so special?

In default configuration, Reputation Radar for Stakeholder Management utilizes three active conversations, each of them with slightly different contents – even by matrix item. By time and in continuous use, the contents of the conversations with different target groups may separate more and more, but overlapping parts will continue to exist and more can be created. More target groups and conversations can be created as the need arises.

Reputation Radar for Stakeholder Management  enables 360 degree research feedback and research with real-time results analysis.You can combine all feedback channels as a single entity or view the results as comparisons, even though they were directed toward different respondent groups as different versions and at different times, crossing the borderlines of individual reviews evaluations and conversations.

With Intres Tool Pro with Reputation Radar for Stakeholder Management, you’re no more bound to isolated “surveys”. No matter how much the contents as a whole changes by time, the old results are still comparable

Reputation Radar covers the following information areas:

• Perceptions of the company Image
• Possibilities to commit yourself to basic task, vision and targets
• The effectiveness/functionality of service processes
• Organization’s service culture
• Personal concerns and self-image
• Perception of the company image - a third person approach
• Operational level of the organization
• Competences of these organizations
• Feedback to teams / departments

License grants rights to use the solution for a single organization, its stakeholders and clients.

Available languages: English, Finnish (with parallel Finnish, English contents)

Enterprise Solution for Student Lifecycle Management (SLM) has been released!

The solution enables client’s institutions to connect with their students at every point of the lifecycle of the study history.

The package contains exploration for student experience e.g. in the following fields:

• Search & application process
• School image
• Personal development and Career goals
• Programme and Courses
• Teaching Staff
• Experience with Faculty (tutoring, orientation, counselling)
• Student Services
• Research and Library
• Technology

The SLM package also includes the Course Feedback Package.

Would you like to start evaluating your websites for Free, using the Free Website Evaluation Tool? Would you like to gather the Course Feedbacks from your students? Are there customers whose Satisfactions you’d like to evaluate? Do you need to have your Seminar participants registered, or evaluate their Seminar Experience afterwards?

The FREE Intres Tool Lite now ships with Lite Data Package with 5 ready feedback tools!  Now you can access all these ready Intres Tool Lite solutions absolutely for Free and create solutions of your own, by simply registering!